At dsm-firmenich Animal Nutrition, our commitment to quality goes beyond ensuring product safety and compliance. It’s about cultivating a deep-rooted quality culture that permeates every aspect of our operations. To this end, we have implemented a comprehensive Quality Culture Program designed to continually evaluate and strengthen our processes, while actively engaging our teams across all functions.

One key initiative within this program is an ongoing survey conducted with a cross-functional group of employees. This group includes representatives from multiple departments, each playing a critical role in shaping our quality standards. The survey allows us to measure our overall quality culture, assessing factors such as employee engagement, adherence to processes, knowledge of quality programs and identification of areas for improvement. By encouraging input from a diverse range of roles and perspectives, we ensure that the feedback we receive is reflective of the entire organization.

Once the results of the survey are collected, they are reviewed to identify trends and opportunities for improvement. These trends are crucial for understanding where we are excelling and where we can do better. The data is not just an exercise in measurement but serves as a springboard for meaningful change. From this analysis, specific actions are developed and implemented to address any gaps or areas where we can enhance our quality processes and culture.

Our approach is simple but effective: We strive to work continuously to improve not only our internal processes but also the engagement and involvement of every employee in our quality journey. Every individual at dsm-firmenich plays a vital role in maintaining and elevating the standards that our customers and partners expect from us.

As we move forward, we remain dedicated to fostering a culture that prioritizes quality at every level, ensuring we deliver safe, high-quality animal nutrition solutions that meet the needs of our customers and our customer’s customers. Together, we are driving excellence—one improvement at a time.